Shipping and Delivery Policy for TenderlyTaught
At TenderlyTaught, we are committed to providing a seamless and efficient experience for our students. This Shipping and Delivery Policy outlines the terms under which we print and deliver educational materials to our enrolled students.
1. Shipping and Delivery Timeline
- Book Printing and Shipping: Upon successful enrollment, TenderlyTaught will process your order for printed educational materials. All books will be shipped to the address provided during the admission process.
- Delivery Timeline: We aim to deliver the printed books within 40 days of your admission. Please ensure that the shipping address provided is accurate and up-to-date to avoid any delays.
2. No Additional Charges
- All-Inclusive Fees: The cost of books and shipping is included in the yearly fees for each course. There are no separate charges for the books or the shipping process.
- No Hidden Fees: TenderlyTaught will not request any additional payment for the printing or shipping of books during the academic year.
3. Shipping Process
- Shipping Method: We partner with reliable courier services to ensure your materials are delivered safely and on time.
- Tracking Information: Once your books are shipped, you will receive an email with tracking details so you can monitor the delivery progress.
4. Delivery Issues
- Address Errors: If there is an error in the address provided, please contact us immediately at info@tenderlytaught.com or +91 9022879515. We will do our best to correct the issue before the books are shipped.
- Delayed Delivery: If you have not received your books within the 40-day period, please contact us. We will investigate the delay and ensure that your materials are delivered as soon as possible.
5. Damaged or Incorrect Items
- Damaged Materials: If the books you receive are damaged, please notify us within seven (2) days of receiving them. We will arrange for a replacement at no additional cost to you.
- Incorrect Items: If you receive the wrong materials, please contact us immediately. We will ship the correct items as soon as possible and cover any return shipping costs for the incorrect materials.
6. Contact Information
- For any questions or concerns regarding shipping and delivery, please reach out to us at:
- Email: info@tenderlytaught.com
- Phone: +91 9022879515
Please Note: By enrolling in TenderlyTaught’s courses, you acknowledge and agree to this Shipping and Delivery Policy. We strive to ensure that all educational materials are delivered promptly and in excellent condition, supporting your learning journey with us.